How leads, credits and bad-lead reports work.
Summary
This page explains how LeadSignal leads, credits and bad-lead reports work in plain language. Your signed agreement with LeadSignal sets the exact terms and takes priority over this summary.
Exclusive leads
Each sold inquiry goes to one buying brokerage. LeadSignal won’t sell, distribute or assign the same inquiry to another buyer, and won’t work a sold lead itself. A copied record or new lead ID doesn’t make the same inquiry eligible for resale. Exclusivity doesn’t restrict a consumer’s choice to request quotes elsewhere.
What a lead is
A transportation quote inquiry, not a confirmed order. We can’t guarantee conversion, revenue or profit. Non-response, price shopping or a shipper choosing someone else is not, on its own, grounds for a credit.
Lead credits and your balance
Your account holds lead credits. Each delivered lead uses the credits agreed for its category. Credits per lead, payment method, minimums and billing schedule are agreed with each customer in writing. Nothing is charged automatically.
Bad-lead credits
A qualifying bad lead returns the credits it used to your balance. This is an account credit for future leads, not a cash refund or automatic replacement. Qualifying grounds:
- Duplicate inquiry — the same shipment delivered to you more than once within the agreed window.
- Invalid contact information — both the phone number and email are objectively unusable. One working method means this ground doesn’t apply.
- No quote requested — credible evidence the person didn’t request the quote or the request was fabricated.
- Wrong or incomplete inquiry — unrelated, outside your agreed category, area or freshness, or missing required details.
- Exclusivity breach — the inquiry was supplied to another buyer or worked by LeadSignal or an affiliate.
Report a bad lead from your account with the reason and evidence. A declined report includes the reason. Claim deadline and decision time are set in your agreement.
Billing corrections
If you’re charged twice for one lead, charged for a lead you never received, or charged above an agreed cap, the charge is reversed and your balance restored. That’s a correction, not a bad-lead credit.
Using lead information
Use shipper information only for the requested transport inquiry. Identify your business honestly, use lawful contact methods and honor opt-outs promptly. These terms are not consent for automated, prerecorded or AI calls or texts. Don’t sell, trade or redistribute leads.